XCLN: Messages Remain in the Outbox After You Try to Send Them

• Microsoft Exchange Windows NT client, versions 4.0, 5.0
• Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0

SYMPTOMS

When you try to send an e-mail message by copying or placing the message in the Outbox, the message may not be sent.

CAUSE

This issue can occur for either of the following reasons:

• You moved or copied the newly created e-mail message to the Outbox



• You edited the e-mail message while it was in the Outbox

RESOLUTION

To resolve this issue, resend the message. To resend the message, follow these steps:

1. In Microsoft Exchange, select the Outbox folder, and then double-click the e-mail message you want to send to open it.



2. Select Send from the File menu.

MORE INFORMATION

When you choose Send while creating a message, the e-mail message is automatically placed in the Outbox. Also, the subject of the e-mail message is displayed in italic text in the Outbox.

Additional query words:

Keywords : XCLN
Version : WINDOWS:4.0,5.0
Platform : WINDOWS
Issue type : kbprb