XADM: 5.0 Administrator Program Stops 4.0 Directory Service

ID: Q173303

The information in this article applies to:

Microsoft Exchange Server, versions 4.0, 5.0, 5.0 SP1

SYMPTOMS

If you connect the Exchange 5.0 Administrator program against an Exchange Server 4.0 computer and delete another Exchange Server 4.0 computer in the site, the connected Exchange Server 4.0 computer's directory service may fail.

You may see the following events in the Windows NT Event Viewer Application log on the server where the Exchange directory service has failed:


   Event ID: 1171
   Source: MSExchangeDS
   Type: Error
   Category: Internal Processing
   Description: Exception c0000005 has occurred with parameters 450e7c and
   0 (Internal ID 10c009b). Please contact Microsoft Product Support
   Services for assistance.

Followed by a Dr. Watson error message:


   Event ID: 4097
   Source: DrWatson
   Type: Information
   Description: The application, dsamain.DBG, generated an application
   error. The error occurred on 7/11/1997 @ 14:58: 4.750 The exception
   generated was 000006d9 at address 77f63638 (..RtlDispatchException)

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words:

Keywords : kbusage kbbug5.00 kbfix5.00.sp2 XADM exc4 exc5 exc5sp1
Version : winnt:4.0,5.0,5.0 SP1
Platform : winnt
Issue type : kbbug