XGEN: How to Send Files to Microsoft Product Support Services

• Microsoft Exchange Server, versions 4.0, 5.0, 5.5

SUMMARY

This article explains how to send files to Microsoft Product Support Services if a Microsoft Support Professional requests that you do so.

MORE INFORMATION

To send files to Microsoft Product Support Services:

1. At a command prompt, FTP to ftp.microsoft.com.



2. Log on as ANONYMOUS, and use your e-mail address as the password. For example, if your e-mail address is JoeSmith@microsoft.com, use that as your password.



3. You are now logged on to the Microsoft FTP server.



4. To change the directory, type the following command:




cd /transfer/incoming/bussys/mail

5. You are now in the correct directory to upload the file.



6. The command to upload a file may vary based on the utility that you use. Typically the command is similar to the following:

   put file name

   Before you perform the command, make sure that you are in binary mode. For more information on how to set the FTP transfer mode to binary, see the following example of a customer FTP session:




331-(----CONNECTED TO ftp.microsoft.com----) 

331-(220 ftp Windows NT FTP Server (Version 3.51).) 

331 Anonymous access allowed, send identity (e-mail name) as password. 

Password: 

230-This is ftp.microsoft.com. Please see the index.txt file for more information 

230 Anonymous user logged in as anonymous. 

ftp> cd /transfer/incoming/bussys/mail 

250 CWD command successful.

ftp> binary

200 Type set to I. 

ftp> put mailfile.zip 

200 PORT command successful. 

150 Opening ASCII mode data connection for mailfile.zip. 

226 Transfer complete. 

3800 bytes sent in 1.01 seconds (3.80 Kbytes/sec) 

ftp> bye 

221 Thank you for using ftp.microsoft.com! 

Additional query words: FTP File howto upload

Keywords : XGEN exc4 exc5 exc55
Version : winnt:4.0,5.0,5.5
Platform : winnt
Issue type : kbhowto