XADM: ESEUTIL /g Returns Error -1022

ID: Q174748

The information in this article applies to:

Microsoft Exchange Server, version 5.5
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

When you are running ESEUTIL /g on the directory store or information store, the following error may occur:

- 1022 indicating disk I/O error

This occurs when InocuLAN anti-virus software is installed on a computer running Windows NT Server 4.0 with Service Pack 3 and running Exchange 5.5. InocuLAN installs a file system filter that disables the JET engine ESE97 from addressing database files.

RESOLUTION

Perform the following to work around this problem:

Uninstall InocuLAN and restart your computer.

NOTE: Disabling InocuLAN does not resolve this problem.

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

MORE INFORMATION

Install the Windows NT hotfix that been released as part of the roll-up hotfixes that are recommended in the Readme.doc file for Microsoft Exchange Server, version 5.5. For your convenience, the English version of this post-SP3 hotfix has been posted to the following Internet location. However, Microsoft recommends that you install Windows NT 4.0 Service Pack 4 to correct this problem.

ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/nt40/hotfixes-postSP3/roll-up/

Note: If you later re-install Windows NT Service Packs, you must also re-install the hotfixes regardless of your responses to the Overwrite Newer Files prompts during the Service Pack installation.

Additional query words: 5.50

Keywords : kbusage NT4SP4Fix kbbug4.00 kbfix4.00.sp4 XADM
Version : WinNT:5.5
Platform : winnt
Issue type : kbbug