XADM: Information Store Server Specific Error 2

ID: Q175469

The information in this article applies to:

Microsoft Exchange Server, version 5.0 Service Pack 1

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you attempt to perform a disaster recovery, the store fails to start during the restore process and you receive the following error message:

The Microsoft Exchange Information Store service returned service specific error 2

The event log shows the following information:


   Event ID 1081
   Souce: MSExchangeIS
   Type: Error
   Category: Recovery
   Description: Unable to recover the database because error 0x00000002
   Occurred after a restore operation.

   Event ID: 5000
   Source: MSExchangeIS
   Type: Error
   Category: General
   Description: Unable to initialize the Microsoft Exchange Information
   Store Service.
   Error 2.

CAUSE

The problem occurs if circular logging is enabled on the server you are restoring to, and disabled on the server you are restoring from (the backup tape).

WORKAROUND

To work around this problem, turn circular logging off on the restore server.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

An alternate method to work around the problem, is to locate and delete the following registry key:


   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
   \MSExchangeIS\RESTORE IN PROGRESS

Additional query words: won't start service

Keywords : XADM
Version : WinNT:5.0
Platform : winnt
Issue type : kbprb