XADM: ERR: Unable to Generate an E-mail Address for Type ccMail

• Microsoft Exchange Server, version 5.0

SYMPTOMS

When attempting to create a new mailbox or custom recipient in the Microsoft Exchange Administrator program, you may get the following error messages:

E-mail addresses for address type "CCMAIL" were not generated because an
error occurred. To view details of the error see the application event
log in the Windows NT Event Viewer on the Microsoft Exchange Server
computer.

An error occurred while processing an e-mail address. To view details of
the error, see the application event log in the Windows NT Event Viewer
on the Microsoft Exchange Server computer.

Microsoft Exchange Administrator
ID no: c1030637

   Event ID: 2034
   Source: MSExchangeSA
   Type: Error
   Category: General
   Description:
   Unable to generate an e-mail address. The 'CCMAIL - General Error (code
   1)'
   Address type was returned by address generation DLL
   'D:\exchsrvr\address\CCMAIL\i386\ccmproxy.dll'. 

CAUSE

The above problem occurred on a computer running Exchange Server 4.0. This server is part of an Exchange Server site that also contains computers running Exchange Server 5.0 in it. That is why the Lotus cc:Mail address was being generated. Even though the above messages indicate problems generating the cc:Mail address, the same errors could occur with any other proxy address type (MS, X400, SMTP, and so on).

The above error messages are generated when the Gateway-Proxy attribute of the Site Addressing object in the Configuration container has been modified, and a proxy address type has been removed from the list of proxy address types. Another way of modifying the Site addressing attribute is to perform it using the Exchange Administrator program running in raw mode (/r).

The above errors were generated because even though the proxy address type has been removed from the Site Addressing object, the actual proxy address generator has not been removed from the E-mail Address Generators object in the Configuration Addressing container.

RESOLUTION

Add the proxy address back to the Gateway-Proxy attribute of the Site Addressing object.

If you do want to prevent the proxy address from being generated, both the proxy address type and the proxy address generator must be removed.

Keywords : XADM
Version : WinNT:5.0
Platform : winnt
Issue type : kbprb