XADM: Information Store Stops Unexpectedly

• Microsoft Exchange Server, version 5.0

SYMPTOMS

If you are running German Microsoft Windows NT Server and you attempt to start a service, the information store may stop unexpectedly.

CAUSE

This problem can occur when the Edb.chk file is missing. When this occurs, Exchange Server attempts to locate the most recent information store transaction log (Edb.log or Edb<xxxxx>.log, where <xxxxx> is a series of hexadecimal digits). When you are running German Microsoft Windows NT Server, the transaction log file name that is returned contains lowercase characters. In this case, Exchange Server does not properly handle transaction log file names that contain lowercase characters.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Keywords : kbbug5.00 kbfix5.00.sp2 XADM
Version : winnt:5.0
Platform : winnt
Issue type : kbbug