XADM: Key Management Server Fails to Start and Logs Event 5060

ID: Q176737

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

When you attempt to start the Key Management Server service on a Microsoft Exchange server, the service may fail to start and log the following event in the Windows NT Event Viewer Application log:


   Event ID: 5060
   Source: MSExchangeIS
   Type: Error
   Description: KM Server was not able to verify signature on crypto service
   provider.

CAUSE

There is an older version of EXCACSP.DLL in the <drive>:\Exchsrvr\bin directory.

WORKAROUND

Rename the existing EXCACSP.DLL file and copy a new file from the Microsoft Exchange Server compact disk. This file is located in the server\setup\<platform>\bin directory. You will need to remove the read-only attribute before attempting to start the Key Manager Server service.

MORE INFORMATION

The correct size of EXCACSP.DLL is 248KB and the version is 5.5.1928.0.

Keywords : XADM
Version : 5.5
Platform : winnt
Issue type : kbprb