XADM: Access Violation (0xc0000005) During Exchange Setup

ID: Q177762

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

If you are installing Exchange Server version 5.5 on a computer with a 15- character NetBIOS machine name, the event service will send the following Dr. Watson error message at the end of Setup:

events.exe
Exception: Access violation (0xc0000005), address 0x00405766

This error message will appear when Setup has finished and is starting the Exchange services, immediately before you are prompted to run the Optimizer Wizard or exit Setup.

WORKAROUND

The Microsoft Exchange Event Server generates the Dr. Watson error message only during Setup. After installation, you can manually start the service or allow Windows NT to automatically start the service after any subsequent restarts.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Keywords : kbusage XADM kbbug5.50
Version : WINDOWS:5.5
Platform : WINDOWS
Issue type : kbbug