XADM: Online Backup of the Information Store or Directory May Stop with Access Violation

ID: Q177807

The information in this article applies to:

Microsoft Exchange Server, version 5.0 SP1

SYMPTOMS

Any backup program that uses the Microsoft Exchange Backup Extensions to perform an online backup of the information store or the directory may stop responding with an Access Violation into Dr. Watson.

CAUSE

The Exchange Backup Extensions are looking for available TCP/IP Socket addresses to perform the backup. This seems to only happen on a local backup. Remote backups of the information store or the directory are successful.

WORKAROUND

To work around this problem, back up the information store and the directory from a remote location.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem has been corrected in the Post-SP2 fix for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

MORE INFORMATION

If you have the proper Windows NT and Exchange debug symbols installed, you will see the follow information in a DRWTSN32.LOG that is created by the Dr. Watson Application Debugger:


   FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
   00000010 00000000 00000000 00000000 00000000 00000000
   edbbcli!HrClnSockAddrFromSocket

Additional query words:

Keywords : kbbug5.00 kbfix5.00.sp2 XADM kbbug5.50 exc5sp1
Version : winnt:5.0 SP1
Platform : winnt
Issue type : kbprb