XADM: Information Store Does Not Start, Error -1022

• Microsoft Exchange Server, version 5.0

SYMPTOMS

When you upgrade a computer running Microsoft Exchange Server version 5.0 to version 5.5, the Information Store and message transfer agent (MTA) may stop unexpectedly. Attempting to manually restart the MTA will be successful; however, the Information Store will be unable to start. The event viewer will return the following information:

   MSExchangeIS ((120)) System parameter preferred version pages was
   changed from 6528 to 1623 due to physical memory limitation.
   MSExchangeIS ((120)) The database engine 05.1950.0000 started.
   MSExchangeIS ((120)) The database engine is initiating recovery steps.
   MSExchangeIS ((120)) The database engine is replaying log file
   c:\exchsrvr\MDBDATA\edb.log. 

CAUSE

The system has run out of disk space during the conversion process, which forces the conversion process to shut down unexpectedly. Portions of code that allow the conversion process to think that the Information Store is shutting down successfully are not being flushed.

WORKAROUND

To work around this problem:

• Free some disk space and restart the Information Store. Restart the upgrade process to perform a soft recovery.

STATUS

Microsoft has confirmed this to be a problem Microsoft Exchange Server version 5.0.

This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Keywords : kbsetup kbbug5.00 kbfix5.00.sp2 XADM
Version : WINDOWS:5.0
Platform : WINDOWS
Issue type : kbbug