XADM: Chat 5.5 Err Msg: Unable To Start Microsoft Chat Service

ID: Q178303

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

When you install Microsoft Chat Server version 5.5 from the Microsoft Exchange Server 5.5 CD, setup may report the message "Unable to start Microsoft Chat Service," although the service is started. This message occurs near the end of the "copying files" stage of setup.

CAUSE

When you install Microsoft Chat Server version 5.5 over an existing Chat 1.0 installation and the Chat 1.0 services are running, setup will incorrectly report that it is unable to start the services and tell you to check the event log for further details.

WORKAROUND

The services should be started and the message can be ignored.

Keywords : XADM
Version : WINDOWS:5.5
Platform : WINDOWS
Issue type : kbbug