XADM: Removing the Active Server Component Fails

ID: Q178312

The information in this article applies to:
  • Microsoft Exchange Server, version 5.0
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you run Microsoft Exchange Setup, selecting "Reinstall" or "Add/Remove" to remove the Active Server Component will fail with one or both of the following pop-up error messages:

Processing file "D:\setup\I386\webcon.uns" at or near line 16.
The system cannot find the file specified.
Microsoft Windows NT
ID No: 0xc0020002

System cannot find the file specified.
Microsoft Windows NT
ID No: 0xc0020002
This also applies to applying Service Pack 2 to Exchange Server 5.5 in a clustered environment, on the second node. The server had Microsoft Internet Information Server (IIS) 3.0, and Outlook Web Access (OWA) installed (OWA is not supported in a clustered environment).


CAUSE

The Active Server Pages (ASP) in Windows NT were removed before the Active Server Component was removed from Exchange. A registry key that is required for the Exchange Server Setup program to operate is deleted when the ASP is removed.


WORKAROUND

To work around this problem, perform the following steps: WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

  1. Reinstall Active Server Pages on the server.


  2. On the Start menu, click Run.


  3. In the Open box, type "Regedt32" (without the quotation marks).


  4. In the Windows Registry Editor, click "HKEY_Local_Machine on Local Machine" on the Window Menu.


  5. Select System\CurrentControlSet\Services\MSExchangeWEB\Parameters.
    1. If MSExchangeWEB or Parameters does not exist, Highlight the folder to add it to (Services or MSExchangeWEB).


    2. On the Edit menu, select "Add Key" and enter the name MSExchangeWEB or Parameters.


    3. Click OK.




  6. With Parameters highlighted, select "Add Value" from the Edit menu.


  7. Type "Server" in the Value Name field (without the quotation marks).


  8. Set the type to REG_SZ and click OK.


  9. In the String dialog box, enter the server's name (all in capital letters) and click OK.


  10. Run the Exchange Server Setup program and select "Add/Remove" and deselect Active Server Components.


Additional query words:

Keywords : XADM
Version : winnt:5.0
Platform : winnt
Issue type : kbprb


Last Reviewed: April 29, 1999
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