XWEB: Err Msg: Failed To Open This Message

• Microsoft Outlook Web Access, version 5.5
• Microsoft Exchange Active Server Components, version 5.0

SYMPTOMS

You may receive the following error message in the Microsoft Outlook Web Access (OWA) client when you attempt to open a message:

Failed to open this message.
Your message does not exist in this folder. It may have been deleted.

CAUSE

There are two known causes of this problem:

1. The Microsoft Exchange Information Store service may not be started.
   
   -OR-



2. Outlook97 was installed on the Exchange Server computer after Exchange Server was installed.

WORKAROUND

To workaround the first cause, start the Microsoft Exchange Information Store service on the Microsoft Exchange Server computer where your mailbox is located. To workaround the second cause, register the updated Cdo.dll using Regsvr32.exe or re-install Exchange Server 5.5. For more inforation about registering Cdo.dll, please refer to the following article in the Microsoft Knowledge Base:

Q176744 XCLN: Installing Outlook on OWA Server Causes Access Failure

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords : XCLN XWEB
Version : WINDOWS:5.0,5.5
Platform : WINDOWS
Issue type : kbbug