XADM: Store Stops While Processing Rule for Client

ID: Q179056

The information in this article applies to:

Microsoft Exchange Server, versions 4.0, 5.0, 5.5

SYMPTOMS

The Microsoft Exchange Server information store crashes and produces a DrWtsn32.log that may look similar to the following:


   Microsoft (R) Windows NT (TM) Version 3.51 DrWtsn32
   Copyright (C) 1985-1995 Microsoft Corp. All rights reserved.

   Application exception occurred:
           App: Store.DBG (pid=159)
           When: 1/2/1997 @ 7:30:30.452
           Exception number: c0000005 (Access Violation)

The thread where the stack overflow occurred may look similar to the following:


   State Dump for Thread Id 0xd0

   eax=0000000c ebx=00dab1cc ecx=00da2f04 edx=000004b0 esi=0052d58c
edi=0213b061
   eip=02061abc esp=00daaefc ebp=00daaf04 iopl=0         nv up ei pl nz na
po nc
   cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000 efl=00000206

   function: DLIST::EcAddId
   ...
   FAULT ->020041E1  8B5804           mov         ebx,dword ptr [eax+4]
   ...

   *----> Stack Back Trace <----*

   FramePtr ReturnAd Param#1  Param#2  Param#3  Function Name
   154cf8bc 020ce683 00000006 00000000 15791c42 STORE!IDLIST::EcAddId+0x6b
   154cf914 020e2ac5 054cf96c 154cf964 054cf989
STORE!OMSG::EcAddRowToNeedRNTable+0x145
   154cf9c0  020e881c  00f075ac 15744fcc 15791ae4
STORE!EcDoPostDeliveryRuleWork+0x6b9
   154cf9f8  02068553  00f075ac 15744fcc 15791ae4
STORE!EcCompletePrivateRulesWork+0x43
   154cfa30  02005b25  00f00f04 154cfa94 0201579f STORE!OMSG::~OMSG+0x55294
   154cfa3c  0201579f  000000e9 00f75cec 000000e9 STORE!UNK::Delete+0x41
   154cfa5c  0205e77a  00f75cec 000000e9 154cfa94 STORE!EcReleaseOp+0x4a
   154cfa70  02002df8  00f75cec 154cfab0 000000e9 STORE!EcRelease+0x18
   154cfae4  02003ddc  0017c978 15743fd4 154cfb08 STORE!EcRpc+0x245
   154cfb0c  77e11841  0017c978 15743fd4 0017f02c STORE!EcDoRpc+0x3d

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 4.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: crash hang fail

Keywords : kbusage kbbug4.00 kbbug5.00 kbfix5.00.sp2 XADM kbbug5.50
Version : WinNT:4.0,5.0,5.5
Platform : winnt
Issue type : kbbug