XADM: Event 7011 Occurs When Shutting Down Exchange Server

ID: Q179265

The information in this article applies to:

Microsoft Exchange Server, version 5.0

SYMPTOMS

The computer running Microsoft Exchange Server shuts down slowly (10-15 minutes) and the following event is written in the event log:


   ID 7011 - Service control manager - Timeout(120000 ms)
   waiting for transaction response.

This has been seen on both Alpha and Intel platforms.

When ARCserve is installed on an Exchange Server computer, these symptoms can occur. If the ARCserve services are terminated manually, Exchange Server will shut down normally and the Event 7011 does not occur.

WORKAROUND

To work around this issue, terminate the ARCserve services manually before shutting down the server.

To work around this issue, remove ARCserve from the Exchange Server computer or terminate the ARCserve services manually before shutting down the server.

MORE INFORMATION

ARCserve is manufactured by Computer Associates International, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords : XADM
Version : WINDOWS:5.0
Platform : WINDOWS
Issue type : kbprb