XCLN: Internet User Cannot Display Form Sent via Internet Mail Service
ID: Q179722
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The information in this article applies to:
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Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0
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Microsoft Exchange Windows NT client, versions 4.0, 5.0
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Microsoft Exchange Server, versions 4.0, 5.0, 5.5
SYMPTOMS
When an Exchange user tries to send an electronic form over the Internet
Mail Connector or Internet Mail Service to an Internet user, the recipient
may not be able to display the form correctly. When the recipient attempts
to open the electronic form, it may not be displayed, or the user may
receive the following error message:
Correctly displaying this item requires a custom form that is
either not available or not correctly installed. Please see
your network administrator for more information.
WORKAROUND
Two settings must be implemented in order to send electronic forms over the
Internet Mail Connector or Internet Mail Service. Both settings involve
enabling Rich Text Format (RTF).
- On the sending Exchange Server computer's Administrator program, go to
Internet Mail Service, Internet Mail property page, Advanced Options.
Confirm that the "Send Microsoft Exchange rich text formatting" option
is set to "Always" or at least "User". If this value is set to "Never",
Exchange users will not be able to send electronic forms over the
Internet. In Exchange 5.0 and 4.0, this setting is in the Internet Mail
property page and Interoperability button.
- From the Exchange client, create personal address book entries for those
SMTP (Internet) recipients you intend to send electronic forms to. Make
sure to enable "Always send to this recipient in Microsoft Exchange rich
text format".
MORE INFORMATION
When you send an electronic form, always send it in Rich Text Format. This
sends all messages in an Application/MS-TNEF format that works fine if you
are sending to a system that understands this MIME type, usually another
Internet Mail Connector.
In Exchange Server 5.0, you must change the POP3 Protocol. Select Protocols,
double-click POP3, and click the Message Format Tab. Click the check box
next to Use Microsoft Exchange Rich-Text Format. Click OK.
Additional query words:
EFD Launching loading convert
Keywords : kbusage XCLN
Version : WINDOWS:4.0,5.0,5.5
Platform : WINDOWS
Issue type : kbprb