XWEB: Setup Error Installing Exchange 5.5 OWA Components

ID: Q179796

The information in this article applies to:

Microsoft Internet Information Server version 4.0
Microsoft Outlook Web Access, version 5.5

SYMPTOMS

After you install Microsoft Internet Information Server (IIS) version 4.0 for Windows NT 4.0 from the Windows NT Option Pack and attempt to load the Outlook Web Access (OWA) components from Exchange Server 5.5, the following Setup error message may appear:

"Setup has detected that you are not running a set of Windows NT related
fixes required for Outlook Web Access. Please see the Release Notes for
further instructions."

Microsoft Exchange Server Setup
ID no: c1037997

CAUSE

Window NT 4.0 post Service Pack 3 hotfixes are not installed.

WORKAROUND

To work around this problem, download the following hotfix from Microsoft:

ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/nt40/hotfixes-postsp3/roll-up

NOTE: Roll-upa.exe is the hotfix for the Alpha platform. Roll-upi.exe is the hotfix for the Intel platform. Both files are self-extracting executables.

MORE INFORMATION

From the Microsoft Exchange 5.5 CD Release Notes in the System Requirements Section:

Windows NT Server SP3 is required to install Microsoft Exchange Server. It is strongly recommended that you upgrade your Microsoft Exchange Server computer to Windows NT SP4 when it is available. Until that time, you should install the hot fixes that are available from

ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/nt40/hotfixes-postsp3/roll-up

If you are using Microsoft Exchange Server in a clustering environment, these hot fixes are required. If you install Microsoft Outlook Web Access on your Microsoft Exchange Server computer, these hot fixes are strongly recommended.

Also, For additional information on the Roll-up Post Sp3 Hotfix, please see the following articles in the Microsoft Knowledge Base:

q147222 Group of Hotfixes for Exchange 5.5 and IIS 4.0

q150734 List of Bugs Fixed in Windows NT 4.0 Service Packs (Part 1)

Keywords : kbusage XCLN XWEB
Version : WINDOWS:5.5; WINNT:4.0
Platform : winnt
Issue type : kbprb