XADM: Dr Watson in Store in EcFormatMVString8

ID: Q179814

The information in this article applies to:

Microsoft Exchange Server, versions 5.0, 5.5

SYMPTOMS

When you are receiving mail through the Microsoft Exchange Internet Mail Service, there may be a Dr. Watson error in the Information Store. The call stack may look like the following:


   FramePtr  RetAddr   Param1   Param2   Param3   Function Name
   0d55f3d0  00557a0c  00007fff 00000001 0e8701c8
   STORE!EcFormatMVString8+0x33
   0d55f3f8  00559a92  00007fff 0e8701c0 0d55f424 STORE!EcFormatValue+0x1fc
   0d55f428  005597e4  00007fff 0000000d 00000028 STORE!EcFormatRow+0x132
   0d55f4dc  004f3398  0dce3606 00000001 00000fad
   STORE!EcFormatRecipientRow+0xb24
   0d55f540  005d828c  00000001 00000001 0000000d
   STORE!ORECIP::EcModifyRow+0x2d8
   0d55f5dc  0060913e  00000fad 00000000 01379820
   STORE!CVTRECIP::HrSetAdrlist+0x43c
   0d55f614  006194a9  0dcf8b18 00000000 0e874230
   STORE!CMAPIMessage::ModifyRecipients+0x1be
   0d55f658  0061a193  000008a8 0d55f690 00000000
   STORE!HrDecodeRecipTable+0x199
   0d55f6bc  0060eb13  ffffffff 00000000 00405cf8
   STORE!HrExtractProperties+0x473
   0d55f6e0  005fc5d1  0dcf8b50 00000002 00405cf8
   STORE!TNEF_ExtractProps+0x113
   0d55f718  0060720c  0dcdf5d0 0dce91f0 00000000
   STORE!CmnBptMessage::hrExtractTNEF+0x121
   0d55f73c  005f0567  0dcdf5d0 00000000 0dce0195
   STORE!CmcvtrBptEnd::hrExtract+0x1cc
   0d55f76c  0060cb26  0dce0d24 000026c1 0d55f794
   STORE!CINETextr::hrExtract+0xe7
   0dcd5190  01363d10  00000001 00673398 0dcd5150
   STORE!CConvertStream::Write+0xd6

NOTE: The lines in this sample call stack have been wrapped for formatting purposes.

CAUSE

The Information Store does not handle the setting of multi-valued properties on the recipient table correctly. In ORECIP::EcModifyRow, when it converts the p-tags back to MAPI-style p-tags, the code does not check whether any of the text properties are multi-valued.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server, version 5.0.

A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Microsoft has confirmed this to be a problem in Microsoft Exchange Server, version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: crash down

Keywords : kbusage kbbug5.00 XADM kbbug5.50
Version : WinNT:5.0,5.5
Platform : winnt
Issue type : kbbug