XCLN: Exchange Help Starts Outlook Help File

• Microsoft Outlook Windows NT client, versions 8.00, 8.01, 8.02, 8.03
• Microsoft Outlook Windows 95/98 client, versions 8.00, 8.01, 8.02, 8.03
• Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0
• Microsoft Exchange Windows NT client, versions 4.0, 5.0
• Microsoft Exchange Windows 3.x client, versions 4.0, 5.0
• Microsoft Exchange Macintosh client, versions 4.0, 5.0
• Microsoft Outlook for Macintosh, Exchange Server Edition, version 8.0
• Microsoft Outlook for Windows 3.x, Exchange Server Edition, version 8.0

SYMPTOMS

When you use the Microsoft Exchange client, starting Help starts the Microsoft Outlook Help file rather than the Exchange Help file. This occurs on a system that has the Exchange client installed and then is upgraded to Outlook.

CAUSE

During the installation of the Outlook client, the Exchng.cnt file is overwritten with the information contained that specifies the Outlook Help file (Outlhlp.hlp) as the default. The Exchng.hlp file is not deleted.

WORKAROUND

To work around this problem, before you install the Outlook client, back up the Exchng.cnt file and then restore it to its original location if you want to use Exchange Help rather than Outlook Help.

-or-

Copy the Exchng.cnt file from a workstation that has not been upgraded. Copy the Exchng.cnt file back to the \exchange directory.

Additional query words: CNT GID

Keywords : kbusage XCLN
Version : MACINTOSH:8.0; WINDOWS:4.0,5.0,8.0,8.00,8.01,8.02,8.03
Platform : MACINTOSH WINDOWS
Issue type : kbprb