XWEB: Error Message: Unable to Delete Message

ID: Q180351

The information in this article applies to:

Microsoft Exchange Active Server Components, version 5.0
Microsoft Exchange Server, versions 5.0, 5.5
Microsoft Outlook Web Access, version 5.5

SYMPTOMS

When you use the Microsoft Exchange Active Server Components to access the Exchange Server computer via a Web browser, the sample scripts allow you to mark a message to be deleted by selecting the box next to the message.

After you select the button to delete the marked messages, you may receive the following error message in a pop-up box in version 5.0:

Unable to Delete Message

Or, in Exchange Server version 5.5, you may see this error message:

Unable to Delete this Special Folder

Or, in Exchange Server version 5.5 with SP1, you may see this error message:

Unable to Delete Item

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server versions 5.0 and 5.5. Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

When you read a message via the Web, you can choose to delete the message while the message window is open. After you click Delete, the message window will close, but the message list will not refresh.

If you mark the same message for deletion that you previously selected to delete while the message window was open, you will get this error.

To verify that this is the case, select the Refresh button to reload the folder contents. If the message is gone, you have previously deleted it.

Keywords : kbusage XCLN XWEB
Version : WINDOWS:5.0,5.5
Platform : WINDOWS
Issue type : kbbug