XADM: Information Store Crashes in JetMove

ID: Q181931

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

The Microsoft Exchange information store may stop unexpectedly and record the following error in the Application event log:


   2/6/98  6:33:11  DrWatson  Information  None  4097  N/A
   The application, exe\store.dbg, generated an application error. The
   error occurred on 2/6/1998 @ 3:33:10.437 The exception generated was
   c0000005 at address 6fe951f0 (JetMove)

CAUSE

A page at an internal level of the Exchange database engine b-tree became corrupted. This prevents the information store from successfully starting and prevents the Exchange Information Store Integrity Checker (Isinteg.exe) from completing successfully.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

MORE INFORMATION

Isinteg.exe has been strengthened to avoid the crash.

Keywords : XADM
Version : WINNT:5.5
Platform : winnt
Issue type : kbbug