XCLN: Assertion Failure When Starting Outlook 8.0

ID: Q181938

The information in this article applies to:

Microsoft Outlook for Windows 3.x, Exchange Server Edition, version 8.0

SYMPTOMS

When you attempt to start Microsoft Outlook version 8.0, or you perform a Check Name command on a profile, you may get the following error message:

Stop Error: ASSERTION FAILED
Expression Hierarchyinfo && Count ==
HierarchyInfo->cRows, File
I:\dsa\src\emsabp\root.c, Line 960

This error is fatal and will stop the client from launching properly.

CAUSE

This problem may occur if either of the following conditions are met; however, you may also experience this problem even if neither of these conditions are met:

If the Exchange organization has over 1,000 containers listed in the Global Address List

-OR-

The Exchange Server is on a Windows NT Server that is not a Primary Domain Controller or a Backup Domain Controller.

STATUS

Microsoft has confirmed this to be a problem in the Outlook client version 5.5 for Windows 3.x. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: login profiles

Keywords : XCLN
Version : WINDOWS:8.0
Platform : WINDOWS
Issue type : kbbug