XCLN: NDR Sending to Internet Recipient When Offline

ID: Q182087

The information in this article applies to:

Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0
Microsoft Exchange Windows NT client, versions 4.0, 5.0
Microsoft Outlook Windows 95/98 client, versions 8.0, 8.01, 8.02, 8.03, 8.5
Microsoft Outlook Windows NT client, versions 8.0, 8.01, 8.02, 8.03, 8.5

SYMPTOMS

If you attempt to send a message to an Internet recipient when you are not connected to a Microsoft Exchange Server computer, you may receive a non- delivery report (NDR) similar to the following when you connect to the server:


   Your message did not reach some or all of the intended recipients.

      Subject: <subject>
      Sent: 7/19/96 11:20:50 AM

   The following recipient(s) could not be reached:

      <recipient> on 7/19/96 11:20:52 AM

      No transport provider was available for delivery to this recipient.

This problem occurs with Internet recipients that are not located in your personal address book (PAB) or the global address list. The problem can occur when you are using offline folders and an offline storage file (OST) or the remote features of your e-mail client and a set of personal folders (.pst file). Note that creating a new OST or a new profile does not resolve the problem.

WORKAROUND

To work around this problem, you must connect to the Exchange Server computer in online mode once, in order to cache all the gateway address routing table (GWART) entries. To do so, follow these steps:

Configure the Microsoft Exchange Server information service to connect through a network instead of working offline. To do so, follow these steps:
1. In Control Panel, double-click Mail.
2. Click Microsoft Exchange Server in the list of information services, and then click Properties.
3. In the When Starting area, click the Connect With The Network option to select it, click OK, and then click OK again.

Verify that your computer is physically connected to the network. If you cannot physically connect your computer to the network, connect to the network using Dial-Up Networking.

Start your e-mail client, send a message to an Internet recipient, and then verify that you do not receive an NDR. Do not continue with these steps if you receive an NDR when you attempt to send a message to an Internet recipient while you are connected to the Microsoft Exchange Server computer.

Quit and log off the e-mail client. If you connected to the network using Dial-Up Networking, end the Dial-Up Networking connection.

Configure the Microsoft Exchange Server information service to work offline instead of connecting through the network. To do so, follow these steps:
1. In Control Panel, double-click Mail.
2. Click Microsoft Exchange Server in the list of information services, and then click Properties.
3. In the When Starting area, click the Work Offline And Use Dial-Up Networking option to select it, click OK, and then click OK again.

Start your e-mail client, send a message to an Internet recipient, and then verify that you do not receive an NDR.

STATUS

Microsoft is researching this problem and will post additional information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 95

Keywords : XCLN
Version : WINDOWS:5.0
Platform : WINDOWS
Issue type : kbprb