XADM: Synchronization Fails When Attempting to Modify a Deleted Message

ID: Q182294

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

When you attempt to synchronize one or more folders by clicking Synchronize on the Tools menu, and then selecting All Folders or This Folder, the folders may not be synchronized. In addition, the following error messages may appear in the Synchronization log located in the Deleted Items folder:


   Error synchronizing message <subject>
   [80070005-508-0-322]
   You do not have sufficient permission to perform this operation on
   this object. See the folder contact or your system administrator.
   Microsoft Exchange Server Information Store

   Error synchronizing folder
   [80070005-508-0-322]
   You do not have sufficient permission to perform this operation on
   this object. See the folder contact or your system administrator.
   Microsoft Exchange Server Information Store

Note: <subject> is the subject name of a message in one of the folders you are attempting to synchronize.

CAUSE

This problem can occur when you delete a message on the Microsoft Exchange Server computer (using an e-mail client) when the server has been configured to use Deleted Item Retention. If the same message is modified while offline (in the offline storage file), and then an attempt to synchronize the folder that contains the message is made, the synchronization will fail. When Microsoft Exchange Server attempts to update the message, it mistakenly believes the message has not been deleted (because it is being held for Deleted Item Retention), and attempts to modify the message. Since the message is deleted (with respect to its presence in the folder) modifications against it fail and the above error messages appear in the Synchronization log.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: xcln

Keywords : XADM kbbug5.50
Version : WINDOWS:5.5
Platform : WINDOWS
Issue type : kbbug