XADM: Exchange Server Setup Stops Responding With 0xc002041d

• Microsoft Exchange Server, version 5.5

SYMPTOMS

When you attempt to start services, the Microsoft Exchange Server Setup program stops responding and the following error message is displayed:

The service did not respond to the start or control request in a timely
fashion 0xc002041d.

Event ID: 1166
Source: MSExchangeDS
Type: Information
Category: Internal Processing
Error 1 has occurred (Internal ID 30D0168). Contact Microsoft Technical Support for assistance.

CAUSE

There may be multiple causes for this error.

• The system date is incorrect and set to a year beyond 2038.



• Anti-virus software has been installed before an Exchange Server installation.



• A later version of Web browser than the version that ships with Windows NT 4.0 is not installed.



• You are not logged in using the Exchange Server service account.

WORKAROUND

To work around the problem:

• Change the system date to the correct date and time, and re-run the Setup program.


For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

Q154595 XADM: Directory Won't Start if System Date Later Than 2038

• Uninstall the anti-virus software, and then perform an upgrade/installation. If you disable the services, it is not sufficient. Reinstall the anti-virus software after the installation.

Additional query words:

Keywords : XADM exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbprb