XCLN: Multinational Client Cannot View User's Properties

• Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0
• Microsoft Exchange Windows NT client, versions 4.0, 5.0
• Microsoft Outlook Windows 95/98 client, versions 8.0, 8.01, 8.02, 8.03
• Microsoft Outlook Windows NT client, versions 8.0, 8.01, 8.02, 8.03

SYMPTOMS

If you use a multinational client against an English (US) server, you may receive an error message. The error message is displayed in the foreign language of the client, and may differ slightly in the translation.

If you try to view the properties of a user in the global address list, the following error message is displayed:

It wasn't possible to show the properties of the dialog box. The Microsoft Exchange Server isn't configured to support detailed models in your language [language]. Consult your system administrator.

CAUSE

The server is not properly set up with the necessary client information.

RESOLUTION

To resolve this problem, you must install the appropriate Template.csv file, as well as the code page for the client's language. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

Q150977 XADM: Supporting Localized Exchange Clients

Additional query words:

Keywords : kbusage XCLN
Version : WINDOWS:4.0,5.0,8.0,8.01,8.02,8.03
Platform : WINDOWS
Issue type : kbprb