XADM: Unable to Access Others' Schedules

• Microsoft Exchange Server, versions 4.0, 5.0, 5.5

SYMPTOMS

When you try to access schedule information for users on other servers in the same site, the following error message appears:

Unable to display the folder. Outlook could not be opened because a
location to send and receive mail could not be found.

WORKAROUND

To work around this problem, do the following:

1. From the user's Exchange Server computer, in the Exchange Administrator program, at Configuration / Servers / <server name> / Public Information Store, add the Schedule+ Free/Busy folder to the right side of the Instances tab.



2. Perform an Update Now (refresh all items in the directory).

MORE INFORMATION

If this is an isolated incident, that is, only a few users experience the problem, make sure you verify that the users are accessing their Calendar from their delivery location. If the users have messages delivered to their personal folder, and the personal folder has a Calendar item, then attempt to view Calendar information from the personal folder.

If this problem is widespread, then you need to troubleshoot the Schedule+ Free/Busy folder from the Exchange Administrator program.

Keywords : kbusage XADM
Version : WINDOWS:4.0,5.0,5.5
Platform : WINDOWS
Issue type : kbprb