XADM: Restrictions on ABV Break Mailbox Name Resolution

• Microsoft Exchange Server, version 5.5

SYMPTOMS

When you try to add an additional mailbox to the current MAPI profile via the Tools menu (then click Services, Microsoft Exchange Server, Properties, Advanced, and Add), an error message appears if restrictions have been imposed on address book views (ABV). The error message is as follows:

The name could not be resolved, The action could not be completed

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. service pack for Microsoft Exchange Server version 5.5. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

MORE INFORMATION

The same error message appears if you try to grant another user "send on behalf" permissions to your mailbox if restrictions have been enforced in the ABV. The steps to reproduce this error vary among clients. These are as follows:

Outlook 8.0, 8.01, 8.02, 8.03: Tools, Options, Delegates, Add Exchange client: Tools, Options, Exchange Server, Add

After you have encountered this problem, you must create a new MAPI profile for any form of delegate access that you want to assign. This is necessary because the existing MAPI profile caches the first failed mailbox resolution query. Any subsequent request is read from the existing profile cache and therefore fails.

Additional query words: resolve error delegate restriction

Keywords : XADM
Version : winnt:5.5
Platform : winnt
Issue type : kbbug