XADM: Cannot View Internet Mail Service Properties

ID: Q183414

The information in this article applies to:
  • Microsoft Exchange Server, version 5.5

SYMPTOMS

When you attempt to view the properties for the Internet Mail Service in the Microsoft Exchange Administrator program, the following error message may be displayed:

The extension [smtp] could not be loaded. The error 87 occurred while
formatting Windows NT error 182. Microsoft Windows NT ID No 0xc00200b6.


CAUSE

This problem can occur when the Mfc42.dll file in the Winnt\System32 folder is missing or damaged.


WORKAROUND

To work around this problem, follow these steps:

  1. Rename the Mfc42.dll file in the Winnt\System32 folder, if it exists.


  2. Copy the Mfc42.dll file from the Server\Setup\I386 or Server\Setup\Alpha folder on the Exchange Server 5.5 CD-ROM to the Winnt\System32 folder on your hard disk. To do so, type the following command at a command prompt, and then press ENTER:
    copy <drive>:\server\setup\<platform>\mfc42.dll c:\winnt\system32
    where <drive> is letter of your CD-ROM drive and <platform> is the appropriate folder on the CD-ROM (I386 or Alpha).


  3. Quit and restart the Exchange Administrator program.


  4. Attempt to view the properties for the Internet Mail Service again.


If this does not resolve the problem, another successful workaround has been to remove and reinstall the Exchange Administrator using the Exchange Setup program.

Keywords : XADM
Version : WINDOWS:5.5
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: April 6, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.