XCLN: Unable to Display Outlook Calendar Folder After Move Mailbox

ID: Q183517

The information in this article applies to:

Microsoft Exchange Server, versions 4.0, 5.0, 5.5
Microsoft Exchange Macintosh client, versions 4.0, 5.0, 5.5
Microsoft Exchange Windows 3.x client, versions 4.0, 5.0
Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0
Microsoft Exchange Windows NT client, versions 4.0, 5.0
Microsoft Outlook Windows 95/98 client, versions 8.0, 8.01, 8.02, 8.03, 8.5
Microsoft Outlook Windows NT client, versions 8.0, 8.01, 8.02, 8.03, 8.5

SYMPTOMS

When you use an Exchange or Outlook client to view another user's server- based folders, you may not be able to access the Outlook Calendar folder. You may receive the following error message:

Unable to display the folder. Outlook could not start because a location
to send and receive mail could not be found. To add a location, such as
a personal folder file, double-click the Mail icon in Windows Control
Panel.

In addition, delegate features may not work or may fail intermittently.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was first corrected in Exchange Server 5.5 Service Pack 2.

MORE INFORMATION

This condition may exist after moving user mailboxes from one server in the site to another using move mailbox. This condition will occur even when the client permissions are correct. The above problem can also be seen without using MoveUser. In order to apply this fix, each client computer experiencing the above problem needs the updated Emsmdb32.dll file.

Additional query words: calender outlook

Keywords : exc55sp2fix
Version : WINDOWS:4.0,5.0,5.5,8.0,8.01,8.02,8.03,8.5
Platform :
Issue type : kbbug