XFOR: cc:Mail User Receives NDR When replying to POP3 Sender

ID: Q183588

The information in this article applies to:

Microsoft Exchange Server, versions 5.0, 5.5

SYMPTOMS

When a cc:Mail user replies to a message sent from an Exchange POP3 user, the cc:Mail user may receive the following non-delivery-report:


   Your message was not delivered to all recipients.
    Subject: <subject>
    Sent:    <Date, Time>

   The message was not delivered to the following recipient(s):
   ,<User name>
   The recipient name is not recognized
   MSEXCH:IMS:<Org>:<Site>:<servername> 0 (000C05A6) Unknown Recipient

A closer examination of the recipient address shows a comma in front of the user name.

CAUSE

The POP3 sender's e-mail Address or reply address (configured in the POP3 client) does not match the Exchange users SMTP address (located in the Exchange Admin <user> properties, E-mail addresses tab, SMTP address type).

RESOLUTION

In the POP3 client, set the "E-Mail Address" or "Reply Address" configuration to the same SMTP address found in the Exchange Admin <user> properties, E-mail addresses tab, SMTP address type.

Keywords :
Version : WINDOWS:5.0,5.5
Platform : WINDOWS
Issue type : kbprb