XADM: Unable to Delete Attachment From Message

ID: Q183665

The information in this article applies to:
  • Microsoft Exchange Server, version 5.0 Service Pack 2

SYMPTOMS

If a message contains multiple attachments and a user deletes one of the attachments and then tries to save the message, the user will receive the following error:

An error occurred which prevents this message from remaining open,
and changes cannot be saved. Do you want to copy the text in this
message to the clipboard?
The same error may be encountered by a MAPI program if the application does the following:

  1. Opens the message.


  2. Gets the attachment table.


  3. Queries the attachment table.


  4. Deletes an attachment.


  5. Saves changes.


  6. Queries the attachment table.


Result: The last query will return MAPI_E_NOT_FOUND.

This problem only occurs with Exchange Server 5.0 SP2. It is not present in Exchange Server 5.0 SP1 or Exchange Server 5.5.


CAUSE

The deleted attachment is not correctly removed from the attachment table.


STATUS

Microsoft has confirmed this to be a problem in Exchange Server version 5.0 SP2.

A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

This fix has been posted to the following Internet location:

ftp://ftp.microsoft.com/bussys/exchange/exchange-public/fixes/Eng/Exchg5.0/Post-SP2-STORE/

Keywords : XADM
Version : WINDOWS:5.0
Platform : WINDOWS
Issue type : kbbug


Last Reviewed: April 6, 1999
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