XADM: Error Message When Installing Key Management Server

• Microsoft Exchange Server, version 4.0

SYMPTOMS

When you are installing the Key Management (KM) Server, the following error message may appear:

"Unable to get information about the sites in your organization. Verify
the NT account you are logged on as has Microsoft Exchange
Administrative rights and you have access on the TEMP directory of this
machine before running setup."

CAUSE

The problem can be caused if the computer on which the KM Server is being installed does not have a directory with the name TEMP.

WORKAROUND

Sometimes the temporary directory is called TMP. In that case, to work around the problem, create a new directory with the name TEMP. If you are running on the NTFS file system, make sure that all users have full access to that directory.

Before creating the TEMP directory, check the TEMP variable by going to Control Panel, double-clicking the System icon, and then choosing Environment. The TEMP directory should be created in the path that the TEMP variable is pointing to.

Keywords : kbusage XADM
Version : WINDOWS:4.0
Platform : winnt
Issue type : kbprb