XADM: Custom Recipient SMTP Address May Not Change Properly

ID: Q184531

The information in this article applies to:
  • Microsoft Exchange Server, version 4.0

SYMPTOMS

When changing the global Simple Mail Transfer Protocol (SMTP) site address in the Microsoft Exchange Administrator program, the SMTP address of some custom recipients may not change to match the new site address.


WORKAROUND

One way to correct this behavior is to change the SMTP site address manually for each custom recipient.

Another method is to perform a batch change of all custom recipients with the Import and Export utilities of the Microsoft Exchange Administrator program using the following steps:

Export the Custom Recipients

  1. From the Tools menu, click Directory Export.


  2. Select or create an export file to use.


NOTE: To maintain all possible attributes of the custom recipients, it is recommended that you use the Custom.csv file located on the Microsoft Exchange Server 4.0 CD in the Support\Samples\Csvs\Custom directory.

  1. Select the recipient container to export.


  2. Under Export Objects, click only the Custom Recipient option.


  3. Click the Include Hidden Objects check box if there are any hidden custom recipients.


  4. Click the Export button to complete the export process.


  5. Delete the custom recipient objects from the container you exported.


Modify the Export File

  1. Open the export file in Microsoft Excel or in a text editor such as Notepad.


  2. Remove the E-mail Addresses field (column AK if using Custom.csv).


  3. If necessary, add values for the First Name and Last Name fields.


  4. Save the file with a different name, such as Custom1.csv. This will preserve the original file in case it is needed again.


Import the New File

  1. Prior to importing the new file, change the SMTP site address to the format you wish to use. To do this, select the Site Addressing tab of the Site Addressing object, and edit the existing STMP site address.


  2. From the Tools menu, click Directory Import.


  3. Select the recipient container and import file to use for the import.


  4. Click the Import button to complete the import process.


All of the custom recipients should now have an SMTP address in the correct format.

For additional information on using the Import or Export commands, see the following Knowledge Base article:
Q155414 XADM: Bulk Import/Export FAQ


MORE INFORMATION

You may be unable to change the SMTP site address for certain custom recipients under the following conditions:

  1. The custom recipient was originally created or imported without a first name, last name, or both.


  2. The global SMTP Site Address was subsequently changed to the following syntax after the custom recipient was created or imported:
    %s.%g@domain.com


The %s option specifies that the surname (last name) is substituted and the %g option specifies that the given name (first name) is substituted. For example, a mailbox for Karan Khanna will have the following SMTP e-mail address:
Khanna.Karan@domain.com

Keywords :
Version : WINDOWS:4.0
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: April 7, 1999
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