XCLN: Message Recall Failure when Recalling a Message

• Microsoft Outlook Windows 95/98 client, versions 8.03, 8.5
• Microsoft Outlook Windows NT client, versions 8.03, 8.5
• Microsoft Exchange Server, versions 4.0, 5.0, 5.5

SYMPTOMS

When you attempt to recall a message sent to one or more Microsoft Exchange Server users, you may receive a message containing the following:

   From:   <your name>
   Sent:   Monday, April 20, 1998 1:23 PM
   To:   <recipient's name>
   Subject: Message Recall Failure:

   Your message

      To: ServerA-Recipients;ServerB-Recipients;ServerC-Recipients;
      Subject:   Test Message
      Sent:   4/4/98 5:00 PM

   could not be recalled on 4/20/98 9:45 AM. 

CAUSE

The recipient has deleted the message you are attempting to recall.

MORE INFORMATION

The above message recall failure notification may be received if the recipient of the original message has permanently deleted the message before the sender has recalled the message.

You may get the message recall failure notification a long time after you recall the message. Consider the following example. User1 sends a message to User2 on January 1, 1998. Then User1 recalls the message on January 2, 1998. However, User1 doesn't receive a message recall failure notification from User2 until February 1, 1998.

The above situation can occur if User2 has a Personal Folder (.pst file) as the default mail delivery location. This will cause the message from User1 to be automatically delivered to the .pst file. Now if User2 permanently deletes this message and then logs out of the client, the recall message from User1 will not be processed until User2 logs back onto the client. If User2 goes on vacation and does not log onto the Exchange Server computer until February 1, 1998, the recall message will be received by User2 on February 1, and since User2 had permanently deleted the message from User1, a message recall failure notification will be sent to User1 on Feb 1.

Keywords :
Version : WINDOWS:4.0,5.0,5.5,8.03,8.5
Platform : WINDOWS
Issue type : kbinfo