XFOR: MSExchangeDX Fails To Start With Missing Xdir.edb File

ID: Q185225

The information in this article applies to:

Microsoft Exchange Server, versions 4.0, 5.0, 5.5

SYMPTOMS

The Microsoft Exchange Directory Synchronization service (DXA) may fail to start with the following error:

Error 2140: An Internal Windows NT error occurred

This error will be displayed when you attempt to manually start the (DXA) service using the Control Panel's services icon.

You may also see the following event in the Application event log:


   Event 124
   Source: ESE97
   Category: Logging/Recovery
   Desc: MSExchangeDX 185 (Unable to read the log header. error - 1022)

The only other events with the source of MSExchangeDX are the startup and shutdown confirmations.

CAUSE

The transaction log files (Edb.log) are present but the Xdir.edb file is missing from the Exchsrvr\Dxadata directory.

WORKAROUND

Restore Xdir.edb from backup, or remove all files in the Exchsrvr\Dxadata directory. Removing the files will cause them to be recreated empty. This results in the loss of any uncommitted Directory Synchronization transactions.

MORE INFORMATION

Edb.log contains the path to Xdir.edb. When the Microsoft Exchange Server Directory Synchronization is started, the Exchange database is initialized. The Edb.chk file is checked to find out which transactions have been committed from the Edb.log file to the Xdir.edb file.

If Xdir.edb is not present, the MSExhcnageDX service will stop and report the above errors.

Additional query words: DXA

Keywords :
Version : WINDOWS:4.0,5.0,5.5
Platform : WINDOWS
Issue type : kbprb