XCLN: Displaying This Message Correctly Requires a Custom E- Form

ID: Q185629

The information in this article applies to:

Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0
Microsoft Exchange Windows NT client, versions 4.0, 5.0
Microsoft Outlook Windows 95/98 client, versions 8.0, 8.01, 8.02, 8.03, 8.5
Microsoft Outlook Windows NT client, versions 8.0, 8.01, 8.02, 8.03, 8.5

SYMPTOMS

When you try to open a message that is located in an MS Mail Shared Folder and has been created using Microsoft Electronic Forms Designer version 1.0, the following error message will be displayed in a standard note form:

Displaying this message correctly requires a custom E-Form that is not
available or is incorrectly installed. Please contact your network
administrator for more information.

This problem occurs if the message is being opened with an Exchange or Outlook client.

CAUSE

The Exchange and Outlook clients are unable to view an E-Form stored in an MS Mail shared folder.

WORKAROUND

To work around this problem, drag the message into your Inbox folder.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords : XCLN
Version : WINDOWS:4.0,5.0,8.0,8.01,8.02,8.03,8.5
Platform : WINDOWS
Issue type : kbbug