XADM: Synchronization of OST Fails

ID: Q185692

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

When you attempt to synchronize all folders from a Microsoft Exchange or Outlook Client with an OST file, you may encounter the following error message:

Synchronization with the offline folder file could not be
completed. Consult the synchronization log in the deleted
items folder for details.

CAUSE

Messages with zero length Predecessor Change List (PCLs) are getting into the information store. Messages of this nature cannot be synchronized by OSTs; therefore, (SYNC_E_IGNORE) is returned.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. service pack for Microsoft Exchange Server version 5.5. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Keywords : XADM
Version : WINDOWS:5.5
Platform : WINDOWS
Issue type : kbbug