XADM: Cleanup of Items Past Retention Triggers Read Receipts with "Not Read" Status

ID: Q186215

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

The problem occurs in the following scenario: UserA (on server A) has delivery set to a PST file and the Empty the Deleted Items Folder Upon Exit option is not selected. UserB is any user in the organization. UserB logs on to his or her mailbox and sends UserA a message with a Read receipt. When UserA reads the message, UserB receives a receipt with a status of Read. When the IS maintenance runs on the server, UserB receives another receipt with a status of "not read". The second receipt, which states:


   The message was deleted without being read.

makes it unclear to UserB whether UserA actually read the message. Because the IS maintenance can be configured, the second receipt can be received days after the first receipt.

RESOLUTION

To resolve this problem, obtain the following fix or wait for the next Exchange service pack.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. service pack for Microsoft Exchange Server version 5.5. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Keywords : XADM
Version : 5.5
Platform : winnt
Issue type : kbbug