OL97: Formatting Toolbar on the View Menu is Unavailable

ID: Q186223

The information in this article applies to:

Microsoft Outlook for Macintosh, Exchange Server Edition, version 8.0

SYMPTOMS

When you compose a new message using Microsoft Outlook for Macintosh, on the View menu, the Formatting Toolbar command appears dimmed.

CAUSE

Outlook for Power Macintosh, which ships with Microsoft Exchange Server version 5.5, disables this feature when running on the Macintosh Operating System (OS) 8.0 or higher.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook for Macintosh, Exchange Server Edition, version 8.0.

MORE INFORMATION

These problems occur due to a change made in Macintosh OS 8.0, not Microsoft Exchange Server or Outlook. Microsoft is working closely with Apple to resolve these issues and will post more information here in the Microsoft Knowledge Base as it becomes available.

REFERENCES

For more information on the operating system requirements and features of Outlook for Macintosh, please see the following article in the Microsoft Knowledge Base:

Q178124 XCLN: Microsoft Outlook for Macintosh and Windows 3.1x

For more information about other known issues with Microsoft Exchange Server and Macintosh OS 8.0, see the following articles in the Microsoft Knowledge Base:

Q173124 XCLN: Exchange Macintosh Client Hangs When Using Shift+F10

Q172900 XCLN: Macintosh Client Hangs After Message Color is Changed

Q173381 XCLN: Support Policy for Exchange or Outlook on Mac OS 8.x

Additional query words: Mac gray grayed grey missing

Keywords : GnlUif
Version : MACINTOSH:8.0
Platform : MACINTOSH
Issue type : kbbug