XWEB: Exchange Personal Views Not Available in Outlook or Outlook Web Access Client

ID: Q186442

The information in this article applies to:

Microsoft Outlook Web Access, version 5.5
Microsoft Outlook Web Access, version 5.5 Service Pack 1
Microsoft Outlook Windows 95/98 client, versions 8.03, 8.5
Microsoft Outlook Windows NT client, versions 8.03, 8.5
Microsoft Outlook for Windows 3.x, Exchange Server Edition, version 8.0
Microsoft Outlook for Macintosh, Exchange Server Edition, version 8.0

SYMPTOMS

In Microsoft Exchange client, you can create and apply personal views to quickly view information in any folder you choose. The personal views you create in the Exchange client will not automatically be available when you log on to the Outlook client or the Outlook Web Access client.

CAUSE

The personal view is not stored inside the individual folder, but is stored as a hidden property in your Exchange Server mailbox. This personal view is not shown in the Outlook and Outlook Web Access clients.

WORKAROUND

To work around this problem, you can copy the personal view in the Exchange client to a folder view, which will then be available when you use the Outlook client or the Outlook Web Access client.

To copy a personal view to a folder view, perform the following steps:

Start the Exchange client.

Select the folder you want to copy your personal view to, such as your Inbox folder, then from the Tools menu, point to Application Design, and then click Copy Folder Design.

In the "Copy design from this folder" dialog box, select the Mailbox <username>.

Also, ensure the check box for Forms and Views is selected in the "Copy design of" dialog box, and then click OK.

When you are prompted at the "If any folder design conflicts exist the changes you are copying will take precedence" dialog box, click Yes.

Your personal views are now stored inside your Inbox folder and can be seen in the Outlook and Outlook Web Access clients.

MORE INFORMATION

In Outlook, you can see the personal view by selecting your Inbox folder. From the View menu, click Current View, and the Personal Views will be displayed on the pop-up menu.

In the Outlook Web Access client, select your Inbox folder and select the view from the view dropdown list on the toolbar menu.

For more information on publishing Outlook views for the Outlook Web Access client, please see the following Microsoft Knowledge Base article:

Q175114 XWEB: Cannot Access Custom Views Created with Outlook in OWA

Keywords : XCLN XWEB
Version : Macintosh:8.0;WinNT:5.5,8.0,8.03,8.5
Platform : MACINTOSH winnt
Issue type : kbprb