XWEB: "Failed to Send Message" Using OWA Client

ID: Q186923

The information in this article applies to:

Microsoft Outlook Web Access, version 5.5 Service Pack 1

SYMPTOMS

When you attempt to send a message using the Outlook Web Access client the following may occur. After you compose a new message to a recipient who does not exist in the global address book, and then use Check Name to attempt to resolve the name, the name cannot be resolved. If you remove the invalid name from the TO: line and attempt to send the message, the following error occurs:

Failed to Send message

After you click OK, the following error message is displayed:

You must enter at least one name in the To, Cc, or Bcc box

This error is expected. However, the "failed to send message" is not, because the message should not be attempted to be sent.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords : XWEB
Version : WINDOWS:5.5
Platform : WINDOWS
Issue type : kbbug