XWEB: Some Messages Sent From Contact List Are Undeliverable

• Microsoft Outlook Web Access, version 5.5

SYMPTOMS

Sending mail to a contact's Internet mail address using the Outlook Web Access (OWA) client can result in the mail being returned as undeliverable.

CAUSE

If the Internet e-mail address was originally saved as a Contact using an Outlook 97 client, the OWA client will not be able to use it. If the Internet e-mail address was originally saved as a Contact using an Outlook 98 client, the OWA client can send to it. This is due to the format in which each Outlook client saves the Internet address. Outlook 97 saves the address enclosed in square brackets (example: Test User[testuser@test.com]) and Outlook 98 will saves the address in it's current format (example: "testuser@test.com"). The brackets surrounding the address cause the message to be undeliverable.

WORKAROUND

To work around this problem, create the contact manually or use Outlook 98.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words:

Keywords : XWEB
Version : WINDOWS:5.5
Platform : WINDOWS
Issue type : kbbug