XWEB: HTML Form Converter Cannot Show Newly Created PST and Folders

• Microsoft Outlook Web Access, version 5.5 Service Pack 1
• Microsoft Outlook Windows 95/98 client, versions 8.03, 8.5
• Microsoft Outlook Windows NT client, versions 8.03, 8.5

SYMPTOMS

When you are using the Outlook HTML Form Converter utility, some folders may not be displayed in the Exchange Forms Library.

CAUSE

This can occur when the Outlook HTML Form Converter utility is started, and then a new folder is created within an Outlook client using the same profile selected for the HTML Form Converter utility. The initial view of the folder tree is not refreshed or updated automatically to reflect the recent changes.

WORKAROUND

To correctly display the newly created folders in the HTML Form Converter program, stop and restart the program.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : XCLN XWEB
Version : WINDOWS:5.5,8.03,8.5
Platform : WINDOWS
Issue type : kbbug