XADM: Restore of Private-Only Server Fails with Arcserve

ID: Q188650

The information in this article applies to:

Microsoft Exchange Server, version 5.5

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

After restoring only the private information store database of Exchange Server to a recovery computer, the information store service will fail to start with server specific error 3355445011. This failure will occur using ARCServe version 6.5, Build 620, with the Exchange Agent version 2.0, Build 53.

CAUSE

The cause of the failure is an incorrect setting in the Restore In Progress key in the registry during the restore process.

WORKAROUND

After restoring the information store with the ARCServe program, and before starting the information store service, the registry will need to be modified in two places.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your EmergencyRepair Disk (ERD).

Start Registry Editor (Regedt32.exe).

Locate the following key in the registry:
```
    HKEY_LOCAL_Machine\System\CurrentControlSet\Services\MSExchangeIS
    \Restore in Progress 
```
NOTE: The above registry key is one path; it has been wrapped for readability.

Double-click on the EDB_RstMap entry, and delete the two lines that reference the Pub.edb file, then click OK.

Double-click on the EDB_RstMap Size entry, and change the value from 0x2 to 0x1, then click OK.

Quit Registry Editor.

NOTE: There is no need to restart the Exchange Server computer after this change has been made to the Registry.

The information store service should now be able to start.

MORE INFORMATION

Cheyenne is the manufacturer for the ARCServe backup software, and is aware of the problem.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Keywords :
Version : WINDOWS:5.5
Platform : WINDOWS
Issue type : kbprb