XCLN: Inbox Assistant Missing After Uninstalling Netscape

ID: Q188688

The information in this article applies to:

Microsoft Exchange Windows NT client, version 5.0

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you go to the Tools menu in the Exchange client, the Inbox Assistant and Out of Office Assistant menu items are missing.

CAUSE

The Inbox Assistant and Out Of Office Assistant are removed from the Tools menu after uninstalling Netscape Navigator, version 2.01. This is caused by a registry key that is removed during the uninstall of Netscape. The missing registry key is:


  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions

WORKAROUND

To work around this problem, use one of the following procedures:

Before Uninstalling Netscape

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

Run the Registry Editor and export the following registry key:


   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions

Uninstall Netscape.

Import the registry key that was exported in step 1.

After Uninstalling Netscape

NOTE: This procedure can only be used on computers where the files are installed in the same locations.

Find a computer that is not experiencing this problem.

Run the Registry Editor and export the following registry key:


   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions

Import the registry key on the problem computer.

If it is not possible to export and import the registry key, you must remove and re-install the Exchange client.

STATUS

The third-party product discussed here is manufactured by Netscape, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product[ASCII 146]s performance or reliability.

Keywords : XCLN
Version : WINDOWS:5.0
Platform : WINDOWS
Issue type : kbprb