XGEN: BackOffice Customer Resources on the Internet

ID: Q189176

The information in this article applies to:

Microsoft Exchange Server, versions 4.0, 5.0, 5.5
Microsoft Exchange Macintosh client, versions 4.0, 5.0
Microsoft Exchange Windows 3.x client, versions 4.0, 5.0
Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0
Microsoft Exchange Windows NT client, versions 4.0, 5.0
Microsoft Outlook for Macintosh, Exchange Server Edition, version 8.0
Microsoft Outlook for Windows 3.x, Exchange Server Edition, version 8.0
Microsoft Outlook Web Access, version 5.5
Microsoft Outlook Web Access, version 5.5 Service Pack 1
Microsoft Outlook Windows 95/98 client, versions 8.0, 8.01, 8.02, 8.03, 8.5
Microsoft Outlook Windows NT client, versions 8.0, 8.01, 8.02, 8.03, 8.5

SUMMARY

The following article lists available resources for BackOffice Customer Support. Included is information on Web links from which to download and view information on products, services, and troubleshooting.

MORE INFORMATION

Almost anything that Microsoft BackOffice customers need they can find at the following Web site. Information about products, sales, services, support, and the latest Microsoft news. From here, customers have information at their fingertips.

http://www.microsoft.com/backoffice

The following URL takes customers directly to the Microsoft Personal Support Center Web page. From here, you can search the Microsoft Knowledge Base, use troubleshooters, download files, view FAQs and Support Highlights, and join newsgroups. In addition, customers can submit support incidents using the Web Response feature.

http://msdn.microsoft.com/support

Also, customers can sign up for the Support News Watch service. After you sign up, Microsoft sends you e-mail notifications of the most critical support issues.

Current Support News Watch categories:

BackOffice
Developer
Games, Reference, and Kids' Products
Office
Windows and Internet Explorer

The URL below takes you to a page that allows customers to subscribe to a variety of newsletters that are pushed to their desktops through e-mail. The BackOffice News subscription sends you additional information and Web links, special promotions, conference information, and tips.

http://register.microsoft.com/regwiz/forms/pic.asp

The following is a URL that will take you to the BackOffice Web page. This page has updated news about BackOffice products, product information, a download and trial center, and access to a BackOffice community.

http://www.microsoft.com/backoffice/

Click the link below to go to the Seminar Online Web page. From here, you can attend a seminar on the Internet. You choose which seminars you want to view, right from your desktop. Some examples are Microsoft Windows NT Security Architecture and Directions, Microsoft BackOffice Server 4.0 Overview, and Microsoft Windows NT and UNIX interoperability: Tools and Technologies.

http://www.microsoft.com/seminar/

The following URL points you a Web page dealing with the top BackOffice issues and Support Highlights. The following can be accessed from this page:

Microsoft BackOffice

Link to the Year 2000 Resources Available from Microsoft

Microsoft Windows NT

Links to the top issues for Microsoft Windows NT Setup, Macintosh, Applications, Printing, and IPX, Domains, and TCP/IP and RAS

Microsoft Internet Information Server

Links to the top issues for Microsoft Internet Information Server (IIS)

Microsoft Exchange

Links to the top issues for Microsoft Exchange clients, administration, and connectors

Microsoft SQL Server

Links to the top issues for Microsoft SQL Server

Microsoft Systems Management Server

Links to the top issues for Microsoft Systems Management Server

http://support.microsoft.com/support/BOTopIssues/

This is the Technet IT appfarm, which has lots of Exchange Server tools and programming tips. This site provides a central clearinghouse for over 40 custom Microsoft Exchange applications.

http://www.microsoft.com/ithome/resource/exchange/default.htm

For Microsoft Certified Solution Providers only

This secured page contains information about products, marketing promotions, and a user group of other MCSPs. To access this page, the MCSP must use his or her MCSPID# for the User Name and the last name of his or her primary contact as the password.

https://mcsp.one.microsoft.com

MSHELP

The MSHELP e-mail alias allows customers to send e-mail messages to receive Knowledge Base articles and other pre-packaged content. Any public Knowledge Base article can be obtained by sending e-mail to the MSHELP@Microsoft.com alias. Also, an index of selected articles, article lists, and other pre-packaged content is available. Support engineers can offer MSHELP as an option for customers who need Knowledge Base articles quickly and may not have a fax machine readily available. Information can be obtained from MSHELP by sending a blank e-mail to the MSHELP@microsoft.com alias.

Additional query words:

Keywords : XGEN
Version : MACINTOSH:8.0; WINDOWS:4.0,5.0,5.5,8.0,8.01,8.02,8.03,8.5; winnt:4.0,5.0,5.5
Platform : MACINTOSH WINDOWS winnt
Issue type : kbinfo