XADM: Reinstall of Exchange Server Fails

ID: Q189289


The information in this article applies to:
  • Microsoft Exchange Server, version 5.5


SYMPTOMS

When you reinstall Microsoft Exchange Server 5.5, the following error message appears immediately after the Select Installation Type screen:

Your upgrade did not complete successfully. Please restart your
Microsoft Exchange Services and your system will behave as it did before
the upgrade was attempted.
Please contact Microsoft Product Support Services for more information.
Microsoft Exchange Server Setup
ID: no. c1032c08
The message appears when Typical, Custom, or Minimum is selected as an installation choice.

No additional errors are recorded in the application log.


CAUSE

The Windows NT system path has been altered or deleted.


WORKAROUND

In order to run, Setup.exe must have full access to %SystemRoot%\system32 and %SystemRoot%.

To verify this, at a command prompt, type PATH <Enter>. Be sure that this displays the actual path (for example: C:\WINNT\SYSTEM32;C:\WINNT) and not the system variables referenced above.

The system path can be changed in the Control Panel Systems icon on the Environment tab. When this has been modified correctly, the setup process will not display the previous message.

Additional query words: PATH WATSON ADMIN

Keywords :
Version : WINDOWS:5.5
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: April 16, 1999
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