RTF Translation to Notes Servers May Fail

• Microsoft Exchange Server, version 5.5

SYMPTOMS

When you use Microsoft Word as the e-mail editor and send mail to a Lotus Notes server connected via the Exchange Notes Connector, it is possible that the message will be unreadable to the Notes recipient. Sending the same mail to the same user is fine if sent from an Exchange or Outlook client.

CAUSE

The Exchange Notes Connector requires that a Notes client (version 4.5 or later) be installed on the same server on which the Exchange Notes Connector is installed. The reason is that the Notes client's files are used by the connector to perform translations and other tasks involving communicating with the Notes server. The Exchange Notes Connector itself does not translate a message; the Notes client performs this translation. , Also, the Wordmail translation files are not able to perform the appropriate translation into Notes' RTF format.

WORKAROUND

Do not use Microsoft Word as the e-mail editor when you send messages to Notes users via the Notes Connector.

Keywords : XFOR
Version : WINDOWS:5.5
Platform : WINDOWS
Issue type : kbprb